Managing People and Behaviours - Getting the best from your organisation

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Extract from the Wight Paper.

To stay on top in today’s complex and competitive business environment it is more important than ever for organisations to keep improving performance and strive for business excellence.

All too often when implementing business improvement programmes, however, organisations launch into tackling their processes and tools with enthusiasm and vigour, but overlook the importance of people and behaviours. If businesses want to implement sustainable performance improvement, it is essential they first recognise that people are the key drivers in any change programme and that success depends on the organisation’s ability to cultivate the right environment for change.

To extract the best possible performance from any business, it is vital to strike the right balance between people and behaviours, processes and tools. Hitting the ‘sweet spot’ where these overlap is fundamental to facilitate lasting change. Not only must businesses address all three in equal measure but also approach them in the correct order; and that means people first.

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