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Extract from the Wight Paper.
With continued economic uncertainty and increasing global competition, the customer remains king. Whilst money may be tight, there seems no let up in consumer demand for superior service, increased value and competitive price. Inevitably, this brings ever-greater pressure for efficiency gains and performance improvement. The health of an organisation depends more than ever on its ability to successfully meet the needs of its customers. In today's business environment, this cannot be achieved merely through internal business improvement; it is dependent on optimisation of the entire supply chain.
Keeping your own business under control and simply relying on your customers and suppliers to do the same, is no longer sufficient. The benefits to be gained from developing formal relationships and collaborative partnerships with key suppliers and customers throughout the supply chain, are too significant to be ignored; optimised supply chains deliver best-in-class service at half the cost. Moreover, those that maintain a ‘laissez faire’ attitude and don’t collaborate face being left behind by the competition.
"Optimized supply chains deliver best-in-class service at half the cost"
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